top of page
Welcome To Sunset Art Studio Official Website!
FAQ's
What areas does Sunset Art Studio travel to?
We are based in Surprise AZ, 85378. We can travel anywhere inside other Arizona counties but there will be a charge of $1.50 per mile past 25 miles of our area code. We do ask that you pay for the travel fee during the time we ask for the booking fee payment to cover us traveling to get to the event.
What are the Deposit and Cancellation Policies?
To confirm your booking with us and hold your event time, we ask that a 30% of your booking deposit be put down in advance to hold your date. If there are any traveling fees we do ask that to be paid for with the booking fee deposit. Before the event begins and before we set up we will take the rest of the payment, we ask that everyone be ready to pay, if paying separately, so by the time we get there we can start right away!
In need of canceling or rescheduling please give us a 24 hour notice before start time of party/class, contact us via email as soon as possible to be eligible for a full refund of your 30% Booking Fee and any Traveling Fees. If we are not notified before then, there will be NO refunds available. We do offer the chance to reschedule your party within a 90 day period.
When do we get to pick what we paint?
We will give you a call with the phone number you provide when you send in a request for your event on our website. During this phone call we will ask how many people, what type of party/ event it is, what kind of painting you would like to do, and get the booking deposit to hold your time.
We will send you an email of what painting we think might suit your type of event or you can take a look at our “Painting Gallery” Page here on our website!
What do we need to provide?
We ask that you have a suitable area to fit the amount of people you have for your event and a place for our instructor to stand and assist others with their paintings.
We recommend that you have a cloth or some type of protection for your flooring if you do not want to get any paint stains on it, as some kids might be messier than others. We also ask that everyone wears something they do not mind getting paint on as our acrylic paint does stain. Aprons, old clothes, or plastic poncho/ apron that can easily be disposed of.
We will need access to some water to provide for the paint cups and an easy place to dispose of dirty water.
We do ask for parties/ events with kids that there be a parent around to help with services outside ours. (i.e. helping child to restroom, passing out snacks and drinks to guests, and managing a child's upset behavior)
How long does it take to set up and clean up?
Set up will take about 25-45 minutes depending on what space we will be setting up in and how many people are in the party. We will arrive early before the event you had scheduled to set up and prepare for the event.
Clean up should take about 30-45 minutes, we will be making sure all questions are answered and let everyone finish up their paintings before we start taking their tools away to pack. We do however have a time limit during the event and will let you know how much time you have.
What forms of payment do you take?
We accept Cash, Zelle, and Venmo. If using Venmo, there will be a 3% Service Fee added to your payment. We do prefer Zelle as it does not charge a service fee and makes for easier transactions.
What do your services include?
Our services include the paint time with an instructor to lead canvas painting. We provide the tables, chairs, paint pallets, paint brushes, paints, canvas’s, easels, and water cups.
We do NOT include aprons but we highly recommend them for a fun painting experience!
What if I want to hold the event/ party outside?
We absolutely love being in the outdoors but we do have a few rules regarding how we can hold events outdoors for our instructors and guests safety.
If the temperature is below 55 degrees or above 80 degrees outside then we ask that the event be held indoors. If the winds are above 10 miles an hour we also ask that it be held indoors.
If there is any rain, snow, or wind we ask that it be indoors as well.
If you plan on holding your event outdoors we recommend that you have a Plan B to hold the event indoors as weather can sometimes change last minute.
If there is no Plan B for your event and the weather does check off those boxes then we will unfortunately need to reschedule for a new day. No refund or exchanges will be made. Rescheduling can be determined at a later date.
bottom of page